Chargeless Aircraft & Returns! 
We’re Shipping!
As a aftereffect of Covid-19 and assurance measures, orders may booty 1-2 business canicule to action additional shipping; allotment may additionally booty up to 5 canicule but will be candy as anon as possible. Acknowledge you for your patience.
Once your adjustment is on its way, you'll accept a aircraft notification via email. But if you're accepting agitation tracking your order, don't alternate to alarm us at 1.510.497.0048 (Monday-Friday, 9am-5pm, Accordant Time) or bead us a band via email at [email protected].
EnChroma processes and ships orders Monday through Friday. Orders placed on Saturday or Sunday will be candy and/ or alien the afterward business day.
We will not action or address orders on the afterward holidays: New Year’s Day, MLK Day, President’s Day, Canonizing Day, Ability Day, Juneteenth Civic Ability Day (observed June 18th, 2021), Activity Day, Thanksgiving Day, Friday afterwards Thanksgiving, Christmas Day.
Shipping Timing
For shipments aural the Affiliated States, we action Chargeless Aircraft via UPS. For all in-stock orders placed afore 12pm (noon) PST, we will try to address the aforementioned day. Amuse accredit to the blueprint beneath for added advice about processing time.
Here's what you can expect
Order Type |
Processing Time |
|---|---|
Non-Prescription articles (excluding Fit-To-Frame) |
1 business day |
Prescription Glasses |
2-4 weeks |
Repairs Service |
3-7 business canicule (after glasses are received) |
Shipping Method |
Shipping Time |
|---|---|
FREE UPS Ground |
1-5 business days |
2-Day Aircraft via UPS |
2 business days |
UPS Abutting Day Air |
1 business day |
USPS Antecedence Mail |
3-7 business days |
IMPORTANT: To account back your adjustment will arrive, amuse add the estimated processing time plus the aircraft time (as categorical in the tables above). For example, a decree adjustment usually takes 2-4 weeks to process. If you accept UPS Additional Day, you’ll accept your adjustment in 2-4 weeks processing time additional 2 canicule aircraft time.
For Rx orders aircraft in the US:
*Item is custom bogus to your specific eyeglass prescription. Estimated commitment is 2-4 weeks processing time additional 2-5 canicule alteration time afterwards we accept accustomed and advised your accurate Rx.
Non-US Orders:
See capacity on Non US orders, shipping, duties & taxes. Amuse agenda that we are not able to address to all-embracing P.O. Box addresses.
